Having a maintenance issue? Here are some things to try before you call us:

*This will help prevent you from having to pay for unnecessary service calls!*

TOILET IS CLOGGED

  • Plunge the toilet to clear the clog and/or

  • If you do not have a plunger:

    • Squirt generous amounts of dish soap or shampoo into the clogged toilet.

    • Add a gallon of very hot (but not boiling) water to the bowl.

    • Wait a few minutes and watch — the water should break up the toilet paper, and the soap should help it slide down the pipe.

 

HVAC IS NOT HEATING EFFECTIVELY. IT IS BLOWING AIR THAT DOESN’T FEEL WARM OR SEEMS TO RUN ALL THE TIME.

  • If the temperature outside is below 35 degrees, the heat pump loses efficiency and may not be able to keep up. Inside will be about 2 degrees below what the thermostat is set on. The auxiliary heat will cut on often to maintain the temperature.

  • Check the outside air unit and see if the unit is frozen. If so, you will need to turn the system off and give the unit time to defrost.

  • Change the air filter and ensure that nothing is in front of the return vent that would restrict air flow

  • Open any closed vents/register

 

HEAT PUMP NOT KEEPING THE HOUSE COOL IN THE SUMMER

  • AC units are only effective at lowering the inside temperature by about 20 degrees less than the outside temp. So in 95+ degree weather, the AC will not be able to keep the inside at temps below 75.

  • Go outside to the air unit and check to see if the unit is frozen. If so, you will need to turn the system off and give the unit time to defrost.

  • Change the air filter and ensure that nothing is in front of the return vent that would restrict air flow

  • Open any closed vents/registers

 

HVAC UNIT WILL NOT TURN ON AT ALL

  • Ensure that the thermostat is set correctly.

  • Check the breaker at the breaker box AND the breaker outside at the unit.

 

GAS HEAT NOT WORKING

  • Ensure that the gas has been turned on by the gas company

  • Check to see if the pilot light is lit.

  • Gas companies will come out and light the pilot for free.

 

GAS HOT WATER HEATER NOT WORKING

  • Ensure that the gas has been turned on by the gas company

  • Check to see if the pilot light is lit.

  • Gas companies will come out and light the pilot for free.

 

GARBAGE DISPOSAL WILL NOT WORK OR MAKES AN USUAL NOISE
To reset your garbage disposal follow these simple instructions:

  • Make sure that the disposal switch is in the "OFF" position.

  • Gently press the red button in to reset garbage disposal. If it does not stay in (retracted), wait ten minutes and try again.

  • Turn on a cold stream of water and turn the disposal switch to “ON” position, the disposal should now run again.

 

LIGHTS IN ONE ROOM WILL NOT WORK

  • Check the breakers

  • Check the light bulbs

 

OUTLETS WILL NOT WORK

  • Check the breakers

  • Plug a lamp that you know works in the outlets to see if it is just the one outlet or the whole room.

  • If the outlets are in the kitchen, bathroom or outside than one of the outlets will have a GFI button. Press that button to reset the GFI and then see if the outlets work. It is possible that the GFI reset button is in the breaker box.

 

NO POWER IN THE HOME

  • Call the power company.

 

THERE IS A PLUMBING PROBLEM WHERE WATER IS RUNNING OUT ONTO THE FLOOR OR AREAS WHERE IT COULD CAUSE DAMAGE

  • Immediately contain the water by placing a bucket, pot or other container under the leaking pipe to prevent water damage to the cabinet or flooring.

  • If the water line break is big and the water cannot be contained with a bucket or other container, please check for a waterline shutoff value to the home. It may be in a crawl space, a basement room that also houses the hot water heater or outside along the foundation of the home. If you have a wrench or T-bar, you can shut it off at the water meter itself.

  • Call us immediately.

 

PREVENT FROZEN PIPES - Pipes most at risk for freezing include:

  • Exposed pipes in unheated areas of the home such as an attic, crawl space, and garage, are at risk of freezing. Using inexpensive foam pipe insulation is enough for moderately cold climates

  • Pipes located in exterior walls. – best solution is to open up the wall and add more insulation. Another option is to reroute the pipe.

  • Any plumbing on the exterior of the home. – detach hoses and install a faucet insulator

 

REFRIGERATOR NOT WORKING

  • Check to see if it is plugged in.

  • Check to see if breaker is tripped.

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© 2017 by Cope Property Management